Prior to initiating a return for your order, it is necessary to reach out to our customer service team via the email address orders@proh2o.co

This step is essential to request authorisation for a refund.

To qualify for a return, your item must meet specific criteria: it should be in the same condition as when you received it, unused, and in its original packaging. Additionally, you must retain the receipt or proof of purchase. Please note that we reserve the right to request photographs of the product as part of the evaluation process before a decision is reached.

It is imperative that you inspect your order or items upon receipt and before using them. If any errors or issues arise, please promptly report them to us so that we can conduct an investigation.

We regret to inform you that returns cannot be accepted for gift cards. Should you have any questions or concerns about a specific item, kindly get in touch with us for assistance.

Upon receiving and examining your return, we will inform you of whether the refund has been approved or not. If approved, the refund will be automatically processed using your original payment method within 10 business days. Please be aware that it may take some additional time for your bank or credit card company to finalize the refund.

If more than 15 business days have passed since your return was approved, please do not hesitate to contact us at orders@proh2o.co

It is important to note that our Refunds Policy does not affect your statutory rights under the Consumer Guarantees. These guarantees encompass the assurance that purchased products will be suitable for their intended purpose, safe, durable, acceptable in appearance, and free from defects for a reasonable duration, considering factors such as the product type and cost. Your satisfaction remains a top priority for us.

For more details about Consumer Guarantees and your rights regarding returns, please refer to www.accc.gov.au

Our Refunds Policy is an integral component of our Terms and Conditions of Sale and should be read in conjunction with them. We retain the right to modify this Refunds Policy at any time.

While we maintain high packaging standards for your orders, occasional errors may occur. We extend our apologies if you have received an incorrect item. As part of our commitment to customer satisfaction, we will make every effort to resolve your query with speed, efficiency, and minimal inconvenience.

Each case will be reviewed individually when considering the return of the product, and in some instances, we may request additional information, such as photographs, to determine the most appropriate course of action. Our goal is to provide you with the best solution as quickly as possible. You can reach our service provider's customer care team via email at orders@proh2o.co

While we take precautions to prevent damage during transit, unforeseen issues may arise. If you have received a damaged item, please do not refuse delivery. Instead, accept the goods and contact us immediately. Refusal may result in a delay in the return process.

To report a damaged item, please contact our service provider's customer care team via email at orders@proh2o.co

Attach any pictures you have of the damage to your message. A member of their team will review the details and offer a replacement or refund, depending on the nature of the product failure, to resolve your query. If the fault is not major, we will replace or repair your product within a reasonable timeframe.

If you believe there is a fault with your item, we apologize for any inconvenience and take such complaints seriously. We will conduct a thorough investigation into the reported fault.

To report a fault, please contact our service provider's customer care team via email at orders@proh2o.co

Provide details of the fault and, if possible, attach pictures to your message. A member of our team will review the information and offer a repair, replacement, or refund, depending on the nature of the product failure, to resolve your query. Please note that we will not refund postage costs for returning items due to reported damage or faults where no errors were found during the testing process. The costs of returning the item to you will depend on the specific item and will be communicated to you after the testing process is completed.

If you are dissatisfied with the way we have handled a return or replacement, we encourage you to reach out to us. Our objective is to resolve any issues for you. Please contact our customer service representatives via the contact centre email orders@proh2o.co We are committed to addressing your concerns promptly and effectively.

Our Refunds Policy is an integral component of our Terms and Conditions of Sale and should be read in conjunction with them. We retain the right to modify this Refunds Policy at any time.